Refund policy

Every Herkel Home print is made to order just for you, so we do not accept returns for change of mind.

Damaged or defective items: If your print or canvas arrives damaged, misprinted or defective, email us within 14 days of delivery at info@proherkel.com with your order number and a photo of the issue. We will send a free replacement or a full refund, your choice. You do not need to send the item back.

Custom name orders: We send a free digital proof before printing. Once you approve the proof, the order goes to print and cannot be cancelled. If we make a spelling mistake that was not in the approved proof, we reprint at no cost.

Digital downloads: Because files are delivered instantly, digital products are non-refundable. If a file does not open or prints incorrectly, contact us and we will fix it or refund you.

Cancellations: Physical orders can be cancelled within 12 hours of purchase, before production starts.

Lost packages: If tracking shows no movement for 10 business days, contact us and we will reship or refund.